게임사에 보내는 환불 요청 이메일 문구

Dear Support Team,

Hello, my name is Kim Song Hee, and I am a user of your game.

I am writing to respectfully request a refund regarding a high-value in-game purchase that was made unintentionally.

Due to a momentary mistake and insufficient family account management, this purchase was not made with clear intent.
As soon as I became aware of the transaction, I immediately stopped using the game, and I would like to clarify that the purchased items have not been used at all.

I initially submitted a refund request through Google Play; however, it was declined due to automated policy limitations.
Therefore, I am reaching out to you directly, hoping that this case can be reviewed as an exceptional situation.

This unexpected charge has unfortunately caused serious family-related issues and financial stress.
I fully understand your refund policies, but I kindly ask you to consider the circumstances —
specifically that this was a non-intentional, high-value purchase with no item usage — and review the possibility of a refund or even a partial refund if applicable.

I am more than willing to provide any supporting documents, including:

• Payment receipts

• Screenshots of unused items

• Any additional information you may require

Thank you very much for taking the time to read my request.
I sincerely appreciate your consideration and look forward to your response.

Kind regards,
Kim        .        .